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Common Questions

This can happen for a few reasons and we want to make sure it’s resolved for you. Please contact the ReBottle admin team with the order details and we’ll look into it and ensure it’s correctly added to your inventory.
Not at the moment — but this feature is coming soon. If you’ve made a mistake on an order, please reach out to your ReBottle admin and we’ll get it corrected on our end.
Customers are only searchable if they have a phone number or email on file. If the previous order only had their name, they won’t appear in search. For future visits, add their phone or email so they can be found easily.
Go to your offload history. Each record shows its payment status:
  • Unpaid — nothing received yet
  • Partially Paid — some payment received; the record shows how much
  • Paid — fully settled
You can update any record when you receive payment.
Work through this checklist:
  1. Make sure all orders have been logged — nothing still in draft or pending
  2. Check your time period filter — financial cards may be showing “Today” when you expected the full month
  3. For Outstanding Offloading, remember that number is always lifetime and not filtered by date
  4. If inventory looks wrong, check if any recent orders had incomplete rows that were skipped